The Nairobi Expressway is a modern and convenient way to travel across Nairobi, offering a faster and more efficient route for daily commuters and long-distance travelers. To make your experience smoother, the Expressway utilizes an Electronic Toll Collection (ETC) system, which allows for automatic toll deductions. To use this system, you’ll need to install an On-Board Unit (OBU) in your car. In this guide, we’ll show you exactly how to apply for and get the ETC installed in your vehicle, both online and physically.
Why Choose ETC for the Nairobi Expressway?
The Electronic Toll Collection (ETC) system is designed to save you time and money by eliminating the need to stop and pay toll fees manually. With an OBU device installed in your vehicle, toll payments are automatically deducted as you pass through the toll points. This method not only speeds up your travel but also helps reduce fuel consumption by avoiding the usual stop-and-go delays.
To use the Expressway, you have three options: cash payments, MTC (Manual Toll Collection) cards, and the ETC method. Of these, the ETC method is the fastest and most convenient way to go. Here’s how you can get your ETC.
Requirements to Apply for the Nairobi Expressway ETC
Before applying for the ETC, you’ll need to have a few documents ready. The requirements differ depending on whether you’re applying as an individual or on behalf of a corporate entity.
For Individuals:
- Original and a copy of your ID/Passport
- A copy of the vehicle logbook
For Corporates:
- A copy of the Certificate of Incorporation
- A copy of the Company PIN Certificate
- Original and a copy of the contact person’s ID/Passport
- A copy of the vehicle logbook
- An authorization letter from the company
How to Apply for the Nairobi Expressway ETC
There are two primary ways to apply for the ETC: Online and Physically. Both methods are simple, and we’ll walk you through both processes so you can choose the one that suits you best.
Online ETC Application Process
Applying for the ETC online is a quick and convenient way to get started. Here’s how you can do it:
- Visit the Nairobi Expressway Website:
Go to customer.nairobiexpressway.ke. - Create an Account:
Click on the “Create Account” button. You’ll need to select whether you are applying as an Individual or a Corporate account. - Fill in Your Details:
Complete the required information and submit your details. - Verification Code:
You will receive a verification code via SMS. Enter the code to proceed. - Profile Dashboard:
Once you’re logged in, you’ll be directed to your Profile Dashboard. Click on “Apply” for a new ETC. - Upload Documents:
Upload a scan of your ID/Passport and a copy of your vehicle logbook. - Choose an Installation Centre:
Select an installation centre, either in Lavington or along Mombasa Road. - Visit the Installation Centre:
Visit the installation centre with your car and inform them that you’ve completed the online application. They will quickly install the OBU device in your vehicle.
Once you’ve completed these steps, you’ll be ready to use the Nairobi Expressway with your ETC!
Physical ETC Application Process
For those who prefer to apply in person, you can visit the Nairobi Expressway Plaza for the physical application process. Here’s what to do:
- Visit the Nairobi Expressway Plaza:
Head to the Nairobi Expressway Plaza located on Mombasa Road. - Fill in the ETC Registration Form:
Complete the Electronic Toll Collection (ETC) service subscriber registration form provided at the plaza. - Submit Your Documents:
Present your ID/Passport and vehicle logbook to the staff at the service center. - Pay the Service Charge:
You will be required to pay a Ksh 1,000 service charge for the installation and activation of the OBU. - OBU Installation:
The OBU device will be installed and activated in your vehicle at the plaza. You can then start using your ETC system immediately. - Minimum Top-up Requirement:
The minimum amount required for top-up is Ksh 2,000, which provides a year’s worth of validity for the ETC account.
How to Top Up Your Nairobi Expressway ETC Account
Once you have your ETC installed, you will need to top up your account to ensure you have enough toll points for your trips. Here’s how to do it:
- Online Top-up:
Visit customer.nairobiexpressway.ke, log into your account, and click “Top Up Account”. You can then top up via M-Pesa or through Standard Chartered Bank. - USSD Code:
You can also use the *USSD code 208# to top up your ETC account. - Service Centre Assistance:
Alternatively, you can visit the Nairobi Expressway Plaza Service Centre to get assistance with topping up your account.
How to Check Your Nairobi Expressway ETC Balance
Checking your balance is simple. As you drive through the toll points, your remaining balance will be displayed on the screen ahead, in red.
Alternatively, you can log into your Nairobi Expressway portal to view your statement, which shows entry and exit points, the precise timing, and your cash balance before and after payment.
Nairobi Expressway Contact Information
For any inquiries or assistance with your ETC application, top-ups, or issues with your account, you can visit the Nairobi Expressway Plaza, located along Mombasa Road, near City Cabanas. Alternatively, you can reach out through the customer portal for online support.
