The Safaricom Home Fibre service provides fast, reliable, and unlimited internet access for homes across Kenya. It is ideal for streaming, online classes, gaming, and remote work. Applying for the service is simple, and you can do it via *400#, the MySafaricom App, or by visiting a Safaricom Shop. Before applying, ensure your area has fibre coverage, select a plan that matches your needs, and prepare for installation once your request is approved.
Step 1: Check Fibre Coverage in Your Area
Before you apply, you must confirm that your home is within Safaricom’s fibre network. Dial *400# on your Safaricom line, select Home Fibre, and then choose Check Availability. Enter your estate name, apartment, or landmark. If your location is connected, Safaricom will confirm immediately. However, if your area is not yet covered, you can register your interest, and Safaricom will notify you when fibre becomes available. This step helps you avoid delays and ensures you qualify for installation.
Step 2: Choose the Right Home Fibre Plan
Safaricom offers several Home Fibre packages to meet different needs and budgets.
- Bronze (15 Mbps): Suitable for small households with light browsing and streaming.
- Silver (30 Mbps): Designed for medium households with multiple devices.
- Gold (40–80 Mbps): Ideal for heavy users who stream or work from home.
- Diamond (100–500 Mbps): Perfect for large homes, online gaming, or small offices.
Consider how many people use the internet, the type of activities, and your budget before choosing. You can upgrade or downgrade anytime through *400# or the MySafaricom App.
Step 3: Apply for Safaricom Home Fibre
After checking coverage and selecting your preferred plan, you can apply using two easy methods.
Option 1: Via USSD
- Dial *400# on your Safaricom line.
- Select Home Fibre, then choose Get Connected.
- Enter your full name, ID number, and location details.
- Choose your preferred plan from the list.
- Confirm your details to complete the registration.
- You will receive an SMS with your account number and confirmation.
Option 2: At a Safaricom Shop
- Visit the nearest Safaricom retail outlet.
- Carry your ID and Safaricom SIM card.
- Request to apply for a Home Fibre connection.
- Provide your details and select your desired package.
- The staff will register your request and schedule installation.
- You will receive an SMS confirming your application.
Step 4: Installation and Activation
After approval, Safaricom technicians will contact you within 24 to 48 hours to schedule installation. They will install the fibre cables and set up a Wi-Fi router in your home. For optimal coverage, place the router in a central position, away from thick walls or metallic objects. Once installation is complete, the technician will test and activate the connection, allowing you to start browsing immediately.
Step 5: Payment and Subscription Management
Safaricom Home Fibre operates on a monthly subscription system. To make payments:
- Go to M-Pesa → Lipa na M-Pesa → PayBill.
- Enter 150501 as the PayBill number.
- Use your Home Fibre account number as the reference.
- Enter the payment amount and confirm.
You can also use the MySafaricom App or dial *400# to renew, upgrade, or pay for several months in advance. Timely payment guarantees uninterrupted service.
Step 6: Benefits of Safaricom Home Fibre
The service offers multiple advantages for Kenyan households.
- Unlimited Internet: Browse, stream, and download without data caps.
- High Speeds: Get stable connectivity even during peak hours.
- Flexible Packages: Choose plans that match your lifestyle.
- Easy Payments: Manage your subscription through M-Pesa or the app.
- Professional Support: Enjoy quick technical assistance when needed.
Step 7: Tips for Stronger Wi-Fi Performance
To keep your connection strong, position the router in an open area for even coverage. Avoid placing it behind furniture or near electronic appliances. Restart it occasionally to refresh the connection. Keep your cables in good condition and ensure timely payments to prevent interruptions. If you experience slow speeds, contact Safaricom’s customer service for quick help.
