Many players trying to access PUBG Mobile have encountered the frustrating message: “Network Error, Login Failed.” This issue became more common after regional restrictions and ISP-level DNS blocks affected access in certain areas. While some users switched to alternate versions of the game, login failures still surfaced due to network filtering.
If you’re stuck on the login screen and can’t get past the network error message, this detailed guide walks you through reliable troubleshooting steps that have worked for many players. These methods focus on resolving ISP DNS blocks, network routing restrictions, and region-based access issues.
Before applying any fixes, here’s one important precaution.
Important Tip Before You Troubleshoot
If you are already logged into PUBG Mobile and the game is running normally, avoid logging out of your account unnecessarily. Most login errors occur when users attempt a fresh login session after clearing app data or reinstalling the game.
If your session is active, stay logged in until connectivity issues are officially resolved in your region.
Now let’s look at the solutions.
1. Change Your Device Region (Android Users)
One simple workaround involves changing your device region settings. In some cases, altering your region can bypass certain ISP filters tied to geo-based restrictions.
Steps to Change Region on Android:
- Open Settings on your phone.
- Navigate to Additional Settings (this may vary depending on your device).
- Tap on Region.
- Select a different region such as Indonesia, Nepal, or another supported country.
- Restart your device.
After rebooting, try opening PUBG Mobile again.
This method does not always work, but it can be effective in certain network environments where region filtering affects access.
2. Use Cloudflare DNS (1.1.1.1)
Many login issues stem from DNS blocking by Internet Service Providers (ISPs). DNS (Domain Name System) translates domain names into IP addresses. When a service is restricted, your ISP can block it at the DNS level.
Using an alternate DNS provider like Cloudflare may help bypass those restrictions.
How to Use Cloudflare DNS on Android:
- Go to the Google Play Store.
- Download the 1.1.1.1 app by Cloudflare.
- Open the app.
- Toggle it on.
- Accept the VPN configuration prompt.
Once activated, the app routes your DNS requests through Cloudflare’s secure servers instead of your ISP’s default DNS.
Important:
- Keep the app running in the background.
- Lock it in recent apps to prevent it from closing.
- Launch PUBG Mobile while the DNS service remains active.
Many users report that Cloudflare DNS resolves the login error immediately.
3. Switch to Google DNS (Router Method)
Another effective method involves manually setting your router’s DNS to Google’s public DNS servers.
Google provides free public DNS services that are often more reliable and less restrictive.
How to Configure Google DNS on Your Wi-Fi Router:
- Open a browser on a device connected to your Wi-Fi.
- Enter your router’s IP address in the address bar.
Common IPs include:- 192.168.0.1
- 192.168.1.1
- Log in using your router credentials.
- Navigate to DHCP Settings or DNS Settings.
- Replace existing DNS entries with:
- Primary DNS: 8.8.8.8
- Secondary DNS: 8.8.4.4
- Save changes.
- Restart your router.
Router interfaces vary depending on brand and model. If you cannot find DNS settings, consult your router manual or search for your specific router model online.
Once updated, reconnect your device and attempt logging into PUBG Mobile again.
4. Switch Between Wi-Fi and Mobile Data
Sometimes login errors are tied specifically to one network provider.
If you are using Wi-Fi:
- Turn off Wi-Fi.
- Switch to mobile data.
- Try launching the game.
If you are on mobile data:
- Connect to a Wi-Fi network.
- Try accessing the game again.
You can also test using a different SIM card from another network provider. Since DNS restrictions can vary between ISPs, changing networks may instantly resolve the issue.
This simple switch often fixes region-specific blocks.
5. Restart and Clear Cache (Basic Maintenance)
Before diving into advanced solutions, try these basic steps:
- Restart your phone.
- Clear PUBG Mobile cache.
- Ensure your app is updated.
- Check your internet speed.
- Close background apps.
Temporary glitches can sometimes trigger login failures even without DNS blocks.
6. Contact Your ISP
If the issue persists, consider contacting your local Internet Service Provider. In some cases, ISPs may confirm whether the service is being blocked at their DNS level.
While not all ISPs will modify routing for individual users, it is worth inquiring if PUBG servers are being filtered in your area.
Why This Error Happens
Network login failures typically occur due to:
- DNS-level blocking.
- Region-based server restrictions.
- ISP routing policies.
- Firewall or filtering configurations.
- Temporary server-side issues.
Since PUBG Mobile relies on global servers, regional disruptions can affect accessibility.
Understanding that most login errors are network-related rather than account-related helps narrow down troubleshooting steps effectively.
Final Checklist Before Retrying Login
Before launching PUBG again, confirm:
- DNS service (Cloudflare or Google DNS) is active.
- Router settings are saved correctly.
- Your network is stable.
- The game is updated to the latest version.
- You are not using outdated APK files.
These practical steps have helped many players restore access when facing the “Network Error, Login Failed” message.






