If you use a KPLC prepaid electricity meter in Kenya, you may sometimes receive an SMS update from Kenya Power requiring you to update your meter. This is a normal process introduced to keep the system efficient, secure, and compliant with new electricity tariff changes.
In this article, we’ll explain why token meters need updating, how to update them correctly, and what to do if you encounter problems.
Why Do You Need to Update Your Token Meter?
Kenya Power sends update codes to customers when:
- Tariffs change following EPRA approvals.
- System upgrades are rolled out.
- Bug fixes are implemented to improve efficiency.
- Security measures are enhanced to prevent fraud.
Failure to update may cause issues such as:
- Tokens being rejected by your meter.
- Incorrect billing or unit allocation.
- Interruption of electricity supply.
Step-by-Step Guide on How to Update Token Meters in Kenya
- Receive SMS from KPLC
- KPLC will send you a text message with two 20-digit codes:
- The meter update code.
- Your power recharge token.
- KPLC will send you a text message with two 20-digit codes:
- Enter the Meter Update Code First
- Go to your prepaid token meter.
- Enter the first code (update code) using the keypad.
- Press Enter/OK to confirm.
- Enter the Token Code
- Now key in the second code, which represents your electricity units.
- Press Enter/OK to load successfully.
- Check for Confirmation
- Your meter should display a message such as ACCEPTED or show your updated balance of units.
Troubleshooting Common Problems
- Code rejected: Recheck digits carefully and re-enter.
- Meter not responding: Switch off power for a few minutes, restart, then try again.
- No update SMS received: Contact KPLC customer care via 977# or call 97771.
- Still failing: Visit the nearest KPLC office with your meter details.
Tips to Keep Your Meter Updated
- Always enter the update code before the token code.
- Save all SMS codes from Kenya Power for future reference.
- Keep your meter in an accessible location to enter codes easily.
- Update immediately after receiving the SMS to avoid disconnections.
Final Thoughts
Knowing how to update token meters in Kenya is essential for all prepaid KPLC customers. By entering the update code followed by your token code, you’ll ensure smooth electricity supply, accurate billing, and compliance with Kenya Power’s system updates.
Stay alert for SMS notifications from KPLC and keep your meter updated to avoid service interruptions.
